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Game Realms Policies

When Buying From Us:

Please have a form of valid government issued ID ready when making a credit card purchase. ID indicating date of birth may also be requested for any persons wishing to purchase/rent time with any M-rated or otherwise mature products; non-government issued IDs (such as school issued ID) are acceptable in this instance.

Game Realms does not warranty any online components. Any merchandise requiring internet access (esp. “online only” games) are presumed to be for collector’s purposes only. Download codes included in secondhand titles are not guaranteed, and any included in new titles are warrantied by manufacturer only.

We warranty new and used games for 30 days against defects from the original date of purchase, and guarantee all titles will load up and play, excepting titles requiring an online connection and anything stated to be without warranty at the time of purchase.

New systems are warrantied by their respective manufacturer only, and Game Realms is unable to take or process any returns for such merchandise, regardless of the nature of the problem.

Used systems and accessories are warrantied for 14 days against defects from the date of the original purchase. New accessories are warrantied for 30 days, unless stated otherwise; new systems are warrantied by their respective manufacturers, and Game Realms cannot take returns on defective consoles.

New merchandise may be returned, unopened, within 30 days of the original purchase date for a full refund or store credit. Any evidence of tampering or damage to the original packaging will void this option.

 Game Realms requires the original receipt for any returns and disputes.

 

When Selling to Us (General Rules):

We stop accepting systems, accessories and large quantities of games (approx. 5 or more items) one hour before closing; exceptions may be made at manager’s discretion.

We stop accepting all items for purchase half an hour before closing. On certain days where there are special events like tournaments or private events, we may stop buyback purchases even earlier. Please call the store number to double check our schedule or check our event calendar for more information about upcoming events.

A valid government issued passport or U.S./Canadian/Mexican ID is required when selling to Game Realms. Sellers must be at least 18 years old, and must themselves own or have permission to sell any merchandise they bring in. If any indication is given by the seller or any persons associated with them—EVEN AS A JOKE—that the merchandise is stolen or is being sold without permission, then Game Realms is obligated to terminate the transaction.

Please be certain you want to sell when you hand your merchandise over. Any consoles being sold will be subject to a $15 testing fee if the seller changes their mind during or after the testing process.

Consoles with superficial damage (scratching or chipped cases) will be bought and sold at a reduced rate. Any items with exposed wiring or circuitry cannot be purchased owing to safety concerns.

We cannot purchase any items that have been permanently defaced or vandalized from their original manufactured condition. This includes, but is not limited to: names/logos cut or branded into cartridge casing, corporate stickers adhered over original paper labels, as well as any stickers adhered to the label side of a game disc.

We do not buy sealed copies of recently released games without a receipt verifying their original place of purchase. We do not buy multiple copies of recently released titles for the same console without verification of how these items were legally obtained. Sealed and/or multiple copies of older/out of print titles are acceptable, pending manager’s approval.

Collector’s edition packages for any game are expected to be complete. Game Realms reserves the right to decline to purchase such sets, or purchase at a reduced rate, based on the absence of any components to these sets.

All merchandise is accepted to be purchased within the same business day; Game Realms is not responsible for any customer property left in the store overnight.

 

When Selling Cartridges/HU/Sega Card, Please Note:

All cartridge-based and HU/Sega Card games are priced per cart/card only. Game Realms will buy and sell complete and partially complete items at a higher rate based on their relative value.

Game Realms reserves the right to open cartridges in order to verify their authenticity, as well as check for corrosion or damage. Select NeoGeo titles will be bought by appointment only, following their verification by our expert.

Cartridge based games with dead save batteries will be purchased by the store at half value, owing to the cost and labor involved in replacing them.

 

When Selling Disc-based Games, Please Note:

All CD, UMD and Chip based games are assumed to be complete when selling. Select titles may be bought and sold by Game Realms based on their relative value and demand.

CD and UMD based games will be graded A, B or C based on the condition of the disc, with A being assumed to be excellent to perfect condition, B indicating good condition with some scratching, and C indicating a disc whose condition is rough, but still playable. Deductions will be made based on B, C or other graded merchandise.

Blu-ray and other disc types with protective surfaces will be graded more harshly than CD and DVD based games.

Games whose content requires multiple discs will be collectively graded based on which disc is the most damaged; i.e., a 3-disc title whose first two discs are grade A, but whose third disc is grade B, will be graded as a B overall.


Already curious and interested?

Under construction

Yes? Then you just should visit our shop ASAP. Make sure you also check out our gallery. We have a huge selection for every generation!

If you have any questions, please call us or write us an email. We are happy to help you!

Business Hours:

Mo - Sa:
10am - 9pm
Sunday:
10am - 6pm

Contact

Phone:
818-841-1545
Email:
info@game-realms.com
818-841-1545

Business Hours:

Mo - Sa:
10am - 9pm
Sunday:
10am - 6pm

Location:
137 N. Victory Blvd
Burbank, CA 91502